Terms and Conditions

Payment Conditions
As spaces are limited prepaid lessons are essential to book  a pony & lesson time. If payment is due & you have booked  a lesson but forgotten to pay then you will be charged as  a casual. Pre-paid discounts only apply if you have prepaid! 

If lessons are paid for as you go, then they will be casual  lessons. These must be paid before the start of each  lesson – so please be a few minutes early.  

LEARN TO RIDE, PONY CLUB & MANE RIDERS The discount on these lessons makes riding more affordable  than owning a pony because of your commitment. Like  owning a pony, there are no cancellations or  rearrangements. Your pony & coach are there for the term  & time you booked regardless of the weather, sickness or  other activities.  

FLEXIBLE LESSONS: 

Lessons times are reserved but you can get a full credit for  lesson fees you have paid, or rebook your lesson with a  minimum of 12 hours notice. Ph Juliet on 827 6030 or  027 245 6685. No shows will be charged for the full lesson.  

All lessons will start on time and finish on time. If you are  late for a lesson, there may be the opportunity to make up  the time with pony care. 

Cancellations
The lessons will run rain, hail or shine. The arena has a  wonderful surface and is usable after heavy rain. We also  have a sizeable undercover area so pony care will be left for  those watery Waikato times.  

Cancellation by Pony Tales: for safety reasons or pony ill health will result in either a full refund or a replacement  lesson on another day. 

Spectators
Horses act unpredictably to such things as sounds, sudden  movements and unfamiliar objects. As safety is our priority  ask you to please watch from the spectator area. Please  keep non riding children quiet, out of the arena, driveway,  and away from the ponies. Children not in a lesson are your  responsibility.  

Clothing
Jodhpurs are ideal, long pants are essential. Shorts &  dresses are not suitable.  

During wet or cold weather, warm waterproof clothing should  be as close fitting as possible and closable as flapping  jackets are a hazard. Light thin layers and thermal  underwear are preferable to thick clothing that may impede  mobility.

Gloves are not essential but they do enable the rider to keep  better grip on the reins and can help to prevent blisters. Safety  vests are an optional choice for riders, but are recommended  especially for jumping lessons. 

Jewelry should not be worn: earrings, bracelets, necklaces and  rings could cause injuries in the event of a fall and can easily  become dislodged when riding. Please leave these items at  home.